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Shipping Location

All items are shipped from our Canadian fullfillment center located in Toronto, Ontraio, Canada. 

Tracking number is available and usually will be provided in your order confirmation email. 

Any arrival time given on the website is an estimate based on our past experience with other clients. There are numerous factors that are involved in shipping the item to your location, due to this we can not guarantee an exact arrival time for your package. We are also not responsible for any delays in shipping as a result of this. 

Undeliverable packages

Packages that are returned back to us after being shipped are considered undeliverable. These may be undeliverable for one of many resons, including but not limited to: incorrect address, incorrect name, no one available at the address to accept the package, refusal to accept without any reson, etc. These packages are then sent back to our location. In order to re-ship the package, we will need to collect shipping charges again. These charges include the fee to have the item retuned back to us and the fees to re-ship the package. 

International orders including orders from the United States. 

Customs duties, brokerage fees and local taxes may apply to your purchase once it enters your country. You are responsible for paying these charges. We can not estimate what the additional charges may be, please contact your country's local custom department in regards to this. 

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

 

 

 

 

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